Support levels
Silktide is offered with one of three support levels.
Bronze support
Our self-serve, lowest cost option. Usually you will have bronze support if you purchased Silktide month-to-month via credit card online.
- Support via email, phone, and chat
- Access to online knowledge base
Silver support
Our recommended support level for most small to medium-sized organizations. Most of our customers have silver-level support.
- Personal Customer Success Manager
- 3 hours of custom webinar training / onboarding per year
- Quarterly business reviews
- Support via email, phone and chat
- Access to online knowledge base
Gold support
Our premium support level for larger organizations or organizations with especially demanding websites.
- Prioritized response
- Personal Customer Success Manager
- 9 hours of custom webinar training / onboarding per year
- Access to accessibility and marketing specialists
- Monthly business reviews
- Support via email, phone and chat
- Access to online knowledge base
See more
- User roles
- URL
- Search campaign
- Invisible text
- Uptime monitor
- Leaderboard
- Score
- Bounce rate
- Understanding HTTPS Certificates
- Crawling
- Fully qualified URL
- SSL and TLS
- Content Management System
- Alternative text
- Analytics
- Backlinks
- Cascading Style Sheets (CSS)
- Computed source
- Favicon
- Competitors
- Heading
- HTTP status code
- Inspector
- Keyword
- Link building
- Link rot
- Links to fragments of a page
- Metadata
- Page title
- Redirection