Support levels

Silktide is offered with one of three support levels.

Bronze support

Our self-serve, lowest cost option. Usually you will have bronze support if you purchased Silktide month-to-month via credit card online.

• Support via email, phone, and chat
• Access to online knowledge base

Silver support

Our recommended support level for most small to medium-sized organizations. Most of our customers have silver-level support.

• Personal Customer Success Manager
• 3 hours of custom webinar training / onboarding per year
• Quarterly business reviews
• Support via email, phone and chat
• Access to online knowledge base

Gold support

Our premium support level for larger organizations or organizations with especially demanding websites.

• Prioritized response
• Personal Customer Success Manager
• 9 hours of custom webinar training / onboarding per year
• Access to accessibility and marketing specialists
• Monthly business reviews
• Support via email, phone and chat
• Access to online knowledge base